Frequently Asked Questions

Edzora is a direct-to-consumer e-commerce brand offering thoughtfully designed phone cases and mobile accessories. We bring together personal style, modern designs and everyday functionality to help you express yourself through the products you use every day.

Our range includes custom-printed iPhone cases, double-layer TPU and PC hybrid cases, MagSafe-compatible options, premium matte-finish cases and selected mobile accessories.

Product availability, compatible models and specifications are displayed on the relevant product page.

We serve customers in India. Delivery availability depends on the destination's serviceability. Enter your PIN code at checkout or contact our support team to confirm delivery availability.

You can reach our team through the Contact Us page or email us at edzoraofficial@gmail.com .

Support hours: 24/7.

We aim to represent our products accurately through product photographs and descriptions. Actual colors may vary slightly because of screen settings, lighting and display differences.

Please review the product images, specifications and selected iPhone model before placing your order.

Compatibility depends on the model options listed on the individual product page. Please check the available model selector before ordering.

A case designed for one iPhone model may not fit another model, even when their dimensions appear similar.

Select your exact iPhone model from the model dropdown on the product page before adding the case to your cart.

Please verify the model name in your phone's device settings if you are unsure.

MagSafe compatibility is specified on applicable product listings. Please check the selected product's description before purchasing.

Accessory compatibility and magnetic performance may vary depending on the accessory and device.

Our applicable double-layer cases use a combination of TPU and PC materials. Product-specific material information is provided on each listing.

Please refer to the individual product description for the exact construction and finish.

Our hybrid cases are designed with everyday use in mind, combining TPU and PC construction on applicable models.

No phone case can guarantee protection against every impact or type of damage. Please review the product specifications for the features of your selected case.

We make every effort to display our designs accurately. Slight differences may occur because of screen brightness, display calibration, lighting or production variations.

Our cases feature custom-printed designs. The appearance and longevity of a print depend on regular handling, usage and care.

Avoid harsh chemicals, abrasive cleaning materials and unnecessary friction to help maintain the product's appearance.

Custom requests may be possible depending on the design, device model and production requirements. Please contact us before ordering to confirm availability.

Ordering is simple:

• Browse the available products and designs.
• Select your preferred design and exact iPhone model.
• Add the product to your cart.
• Proceed to checkout and enter your delivery details.
• Review the order total, including applicable shipping charges.
• Complete payment using an available prepaid payment method.

Your order is submitted after successful checkout.

Edzora currently accepts prepaid online orders. Payment methods available to you are displayed during checkout through our payment gateway.

Available options may include UPI, cards, net banking or other methods enabled at checkout.

Cash on Delivery is not currently offered.

Online payments are processed through the payment options presented at checkout. Please complete payment only through the official Edzora website checkout.

Never share your OTP, PIN, password or confidential banking credentials with anyone claiming to represent Edzora.

After successful order placement, an order confirmation is sent to the email address provided during checkout.

Please check your inbox and spam folder. You can also contact us if you need help confirming your order.

Please do not immediately place another order. First, check your email and order history for confirmation.

If your order is still not visible, contact our support team with:

• Payment date and approximate time.
• Amount paid.
• Payment reference or transaction ID.
• Email address used during checkout.

We will help verify the payment and advise you on the next steps.

If you need to correct your selected model, address or order details, contact us as soon as possible.

Changes are subject to order status and processing progress. We cannot guarantee modifications once an order has been processed or dispatched.

Cancellation requests are subject to the applicable order and cancellation policy. Please contact us promptly with your order number.

Cancellation may not be possible once processing or dispatch has begun.

Refer to our Refund & Return Policy for applicable terms.

We offer delivery to serviceable locations in India. Delivery availability is subject to courier serviceability for your PIN code.

Applicable shipping charges are shown during checkout before you complete payment.

Shipping charges within Tamil Nadu are ₹50. For orders shipped to other states in India, applicable shipping charges will be calculated and displayed at checkout.

Please review the final order total before placing your order.

Delivery timelines depend on order processing, destination and courier serviceability.

Orders are generally processed and dispatched within the applicable processing period. Once dispatched, delivery time may vary depending on your location and courier service.

You will receive updates regarding your order as it progresses.

Please note that delivery timelines are estimates and are not guaranteed delivery dates.

Once your order is dispatched and tracking information is available, you can use the tracking details shared by Edzora to check shipment progress.

You can use the tracking details to follow your shipment and check its delivery progress.

If you have not received tracking information or need assistance with your order, please contact our Customer Support team.

Delivery can occasionally be affected by courier operations, weather, serviceability or other unforeseen circumstances.

If your shipment appears delayed beyond the estimated timeline, contact us with your order number so we can help check its status.

Please contact us promptly after receiving the package.

Keep the product and original packaging, and provide clear photographs or a video showing the package and the issue.

Our team will review the report under the applicable damage and return policy.

Tracking information is provided when available after dispatch.

If you have not received tracking details after dispatch confirmation, please contact our support team.

At Edzora, we want you to have a positive shopping experience. Return, replacement and refund requests are reviewed according to our applicable policy and product eligibility.

Please review our Refund & Return Policy for complete information about eligible situations, exclusions and the request process.

All requests are subject to verification and approval under the applicable policy.

Change-of-mind returns are subject to our return policy and the eligibility of the purchased product.

We recommend checking the Refund & Return Policy before placing your order to understand the applicable return conditions and exclusions.

Requests are reviewed individually and are not automatically approved.

We are sorry if your order arrives damaged or has a manufacturing defect. Please contact our customer support team as soon as possible after receiving the product.

Share your order number, a brief description of the issue and clear photographs or video showing the product and the reported damage or defect.

Our team will review the information and guide you through the available resolution in accordance with our Refund & Return Policy.

Custom-printed and personalized products may have specific return conditions because they are made with particular designs or preferences.

Change-of-mind requests are subject to the applicable policy and product eligibility. This does not remove your ability to report a product that arrives damaged or defective.

Please refer to our Refund & Return Policy for the applicable terms and exclusions.

To raise a return or replacement request, contact us through our Contact Us page.

Please include your order number, registered contact details, a description of the issue and supporting photographs or video where applicable.

Our team will review your request, verify eligibility and communicate the next steps in accordance with our Refund & Return Policy.

Refunds are processed only after the applicable request has been reviewed and approved.

The time taken for the refunded amount to appear depends on the payment method, payment provider and banking process.

Once a refund is initiated, any applicable processing updates will be communicated to you.

For complete refund terms, please review our Refund & Return Policy.

Once a refund request is approved, the refund will be processed in accordance with our refund policy and the applicable payment processing procedure.

The time taken for the amount to reflect in your account may vary depending on your payment provider or bank.

If you need assistance with an approved refund, please contact us through our Customer Support page with your order details.

Personalized orders may be available subject to design requirements, model compatibility and production feasibility.

Please contact us before placing an order to confirm whether your request can be accommodated.

Please contact our team with your design requirements to confirm whether customer-supplied artwork can be accepted.

Any accepted artwork must be suitable for production and must not violate applicable intellectual property rights.

Available model options are shown on the relevant product page. For a custom request, contact us with your exact iPhone model and design preference.

Availability must be confirmed before ordering.

Send your request through our Contact Us page or email edzoraofficial@gmail.com .

Include your preferred phone model, design description and any relevant reference images.

Our customer support team is here to help with order-related questions, delivery updates, product concerns and payment enquiries.

Please visit our Contact Us page and share your query along with your order number so we can identify your purchase and assist you.

Our team will review your enquiry and get back to you through the contact details provided.

To help us understand and resolve your concern efficiently, please provide the following details wherever applicable:

• Your order number.
• The email address or contact number used during checkout.
• A brief description of the issue.
• Clear photographs or video for product-related concerns.
• Transaction reference, payment date and amount for payment-related issues.

For your security, never share your OTP, UPI PIN, card PIN, password or other confidential payment credentials.

First, check your email inbox, spam and promotions folders for the order confirmation.

If you still cannot find it, please contact us through our Contact Us page with the email address or contact number used during checkout and your payment reference, if applicable.

Our team will help verify the order status and guide you through the next steps.

If payment has been deducted but your order is not confirmed, please avoid placing the same order again until the payment and order status have been checked.

If you experience a product, order or payment issue, please contact us through our Customer Support page.

For product-related concerns, include your order number, a description of the issue and clear supporting photographs or video where relevant.

For payment-related concerns, provide the transaction reference, payment date and amount so we can review the details.

Our team will review your enquiry and communicate the appropriate next steps.