Privacy Policy

This Privacy Policy applies to your use of www.edzora.in and the products and services offered by Edzora.

By accessing our website or placing an order, you acknowledge that your information may be collected and processed as described in this policy.

This policy should be read together with our Refund & Return Policy, Shipping & Delivery Policy and Terms & Conditions.

We collect information that is necessary to operate our online store, process orders, provide customer support and improve your shopping experience.

Personal information may include:

• Your name and contact details.
• Email address and phone number.
• Billing and shipping address.
• Order details, purchased products and transaction status.
• Information you provide when contacting customer support.
• Information submitted through forms or other interactions with our website.

Technical and browsing information may include:

• IP address and device information.
• Browser type and operating system.
• Pages visited and interactions with our website.
• Cookies and similar technologies used to support website functionality and analytics.

We collect information directly from you, through your use of our website, and through service providers involved in operating our store and processing orders.

We use your information for purposes including:

• Processing and fulfilling your orders.
• Confirming payments and providing order updates.
• Arranging shipping and delivery.
• Responding to questions, complaints and support requests.
• Managing returns, replacements and refunds in accordance with our policies.
• Maintaining and improving our website and shopping experience.
• Preventing fraudulent transactions and protecting our store.
• Meeting applicable legal, accounting and regulatory requirements.
• Sending promotional communications where permitted and where you have provided the required consent.

We use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

Edzora accepts prepaid orders through the payment options made available during checkout.

Payments are processed through third-party payment service providers. Depending on the payment method selected, these providers may process payment-related information to complete your transaction.

Edzora may receive transaction details such as payment status, transaction reference and order confirmation information to manage your purchase and provide support.

Payment processing is also subject to the privacy and security practices of the relevant payment provider.

We may share relevant information with trusted third parties when necessary to operate our business and provide services to you.

These may include:

• Shopify: Our e-commerce platform, which supports website operations, checkout and order management.
• Payment providers: To process payments and verify transaction status.
• Shipping and logistics partners: To deliver your orders to the address you provide.
• Technology and service providers: To support website functionality, analytics, customer service and business operations.
• Legal or regulatory authorities: Where disclosure is required by applicable law or a valid legal request.

We do not sell your personal information to third parties for their independent marketing purposes.

Our website may use cookies and similar technologies to support essential store functions and improve your browsing experience.

These technologies may help us:

• Remember shopping cart and checkout information.
• Maintain website functionality and security.
• Understand how visitors use our website.
• Improve website performance and customer experience.
• Support relevant marketing activities where enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features, including shopping cart or checkout functionality.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance and dispute resolution.

The applicable retention period may depend on the type of information, the nature of the transaction and legal or regulatory requirements.

When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable obligations.

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

Our store uses Shopify's e-commerce infrastructure and applicable service-provider security measures to support online shopping and order processing.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We encourage customers to protect their account credentials and use secure devices and networks.

Subject to applicable law, you may request access to, correction of or deletion of personal information associated with you.

You may also contact us regarding concerns about how your information is being used or request assistance with your personal data.

Where promotional emails are sent, you may opt out of receiving further marketing communications using the unsubscribe option provided in the message, where available.

To submit a privacy-related request, please use our Contact Us page. We may need to verify your identity before processing certain requests.

Our website may contain links to third-party websites, payment services or other external platforms.

These websites operate independently and may have their own privacy policies and terms. Edzora is not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Our website is intended for individuals who are legally capable of making purchases under applicable law.

We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted by law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers or applicable legal requirements.

Any updated version will be published on this page with a revised date.

We encourage you to review this page periodically to stay informed about how your information is handled.

If you have questions, concerns or requests relating to this Privacy Policy or the personal information you have shared with Edzora, our team is available to assist you.