Terms of Service

Edzora is a direct-to-consumer e-commerce brand offering premium phone cases, custom-printed designs, mobile accessories, and other lifestyle products through its online store.

Throughout these terms, the words "Edzora", "we", "us", and "our" refer to Edzora. The words "you", "your", "customer", or "user" refer to any person visiting, browsing, or purchasing from our website.

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are under the age of majority, you should use this website with the involvement of a parent or legal guardian.

You agree to use the website only for lawful purposes and not to:

• Use the website for fraudulent, unlawful, or misleading activities.
• Attempt to interfere with website security, functionality, or availability.
• Submit false, inaccurate, or misleading order or account information.
• Copy, misuse, or commercially exploit website content without authorization.
• Use automated systems to access or collect website information in an unauthorized manner.

We make reasonable efforts to display accurate product descriptions, images, colors, prices, and specifications. However, actual product appearance may vary slightly due to screen settings, lighting, photography, or manufacturing variations.

Product availability, design options, and compatible phone models are subject to the information displayed on the relevant product page at the time of purchase.

Customers are responsible for selecting the correct phone model and reviewing the product details before completing an order.

We reserve the right to correct genuine listing errors, update product information, or discontinue products. Any action affecting an existing confirmed order will be handled in accordance with applicable law and our published policies.

Product prices are displayed on the website in Indian Rupees (INR), unless otherwise indicated. Applicable shipping charges, taxes, discounts, and other charges will be shown during checkout where applicable.

Promotional offers are subject to their stated conditions, eligibility, validity, and availability. Offers cannot be assumed to apply to every product or order unless expressly stated.

The final amount displayed at checkout is the amount payable for the order before payment confirmation.

When you place an order, you submit a purchase request for the selected products. An order is subject to payment confirmation, product availability, and acceptance by Edzora.

After successful order placement, an order confirmation will be provided through the contact details submitted during checkout, subject to successful communication delivery.

We may contact you if additional information is required to process your order or resolve an order-related issue.

If an order cannot be fulfilled due to a genuine availability, pricing, payment, or operational issue, we will communicate the situation and handle any applicable payment or refund in accordance with our policies and applicable law.

Edzora currently accepts prepaid orders through the payment methods made available at checkout. Cash on Delivery is not currently offered.

Payments are processed through the payment gateway and payment methods presented during checkout. Payment authorization and settlement may be subject to the relevant payment provider, bank, or financial institution.

You are responsible for providing accurate payment and billing information and ensuring that you are authorized to use the selected payment method.

If an amount is debited but your order is not confirmed, please contact us with your transaction reference so that we can assist with verification.

Orders are shipped to serviceable delivery locations within India. Shipping charges and available delivery information are displayed during checkout.

For Tamil Nadu, the standard shipping charge is ₹50 per order, unless a valid promotional offer or checkout condition provides otherwise.

Dispatch and delivery estimates depend on order processing, destination, courier availability, and serviceability. Delivery dates are estimates and are not guaranteed.

Customers should provide a complete and accurate shipping address, phone number, and other required delivery information.

For complete information, please read our Shipping & Delivery Policy.

Order cancellation, return, replacement, and refund requests are handled according to the applicable eligibility conditions and procedures stated in our Refund & Return Policy.

Customers should review the policy before purchasing, particularly for custom-printed or personalized items.

Approved refunds are processed according to the applicable policy and payment provider procedures. The time taken for the amount to reflect may depend on the bank or payment method.

Please read our Refund & Return Policy for complete details.

Custom design requests, where accepted, are subject to feasibility, product compatibility, and confirmation by our team.

Customers submitting artwork or design material confirm that they have the necessary rights or permissions to use and authorize its production.

Customers must not submit content that infringes intellectual property rights, violates applicable law, or is otherwise unlawful.

All website content, including brand elements, original artwork, text, graphics, photographs, and design materials owned or licensed by Edzora, is protected by applicable intellectual property laws.

No website content may be reproduced, distributed, or commercially used without prior authorization, except where permitted by law.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

Please notify us promptly if you suspect unauthorized access or misuse of your account.

Personal information is handled in accordance with our Privacy Policy.

Our website may use third-party services for payment processing, shipping, analytics, or other operational functions.

External websites and services are governed by their own terms and privacy practices. Edzora is not responsible for content or practices on third-party websites that we do not control.

Your use of such services may be subject to additional terms imposed by the relevant provider.

We aim to keep our website available and information accurate. However, uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to maintenance, technical issues, updates, connectivity problems, or circumstances beyond our reasonable control.

We may update website content, features, or services from time to time to improve functionality and customer experience.

To the extent permitted by applicable law, Edzora shall not be responsible for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits any consumer rights, statutory protections, or liability that cannot lawfully be excluded or limited under applicable Indian law.

These terms do not affect your rights to seek remedies available under applicable consumer protection laws.

You agree to be responsible for losses, claims, or reasonable expenses arising from your unlawful use of the website, violation of these terms, or infringement of another person's rights, to the extent permitted by applicable law.

These Terms of Service are governed by the laws of India.

Any dispute arising from the use of this website or a purchase from Edzora shall be subject to the jurisdiction of competent courts in India, without limiting any consumer remedies or jurisdictional rights available under applicable law.

We may revise these Terms of Service when required to reflect changes in our business, website, services, or applicable legal requirements.

Updated terms will be published on this page. The effective date displayed at the top will indicate when the current version applies.

We encourage customers to review this page periodically.

If you have questions about these terms, an order, a payment, or a product, please contact our team through the official Edzora Contact Us page.

For order-related assistance, include your order number and a clear description of your concern.