Refund & Return Policy

Edzora sells phone cases and accessories, including printed designs prepared for specific device models.

Because product suitability and design preferences are important, we encourage customers to carefully review the product description, images, selected iPhone model, delivery details and order total before completing a purchase.

Return, replacement and refund requests are reviewed based on the reason for the request, the condition of the product and the circumstances of the order.

This policy should be read together with our Shipping & Delivery Policy and Terms & Conditions .

We review requests involving the following situations:

Please select your iPhone model and preferred design carefully before placing your order.

Returns are not accepted solely because a customer changes their mind, selects the wrong device model, or no longer wants the product after ordering.

If you believe an order has an issue involving product damage, a defect or an incorrect item, please contact us for a review.

Edzora phone cases feature printed designs prepared for selected device models.

Since these products are design-specific, returns are not accepted for personal preference or a change of mind.

This does not prevent customers from reporting a damaged, defective or incorrect product. Such cases will be reviewed under this policy.

We recommend checking the product images, design, model compatibility and order details carefully before making payment.

If you receive a damaged, defective or incorrect product, please contact Edzora as soon as possible after delivery.

To help us review your request, provide:

• Your Edzora order number.
• The email address used during checkout.
• A clear description of the issue.
• Photographs or video showing the product and issue.
• Photographs of the outer packaging, where relevant.

Please retain the product and its packaging until our team provides further instructions.

Our team will review the information and communicate the next steps.

If your request is eligible for further processing, the following steps apply:

Refunds are considered for eligible cases after the request has been reviewed and approved by Edzora.

The outcome depends on the reported issue, order details and applicable policy conditions.

Submitting a refund request does not guarantee approval. Our team will communicate the decision and the applicable next steps.

Edzora accepts prepaid orders through the payment methods presented at checkout.

Once a refund is approved, it will be initiated through the applicable payment refund process.

The time taken for the refunded amount to appear in your account may depend on the payment provider, issuing bank and payment method.

We will communicate relevant refund information when the request is processed.

Shipping charges are displayed during checkout before payment.

Shipping charges associated with an order are reviewed according to the circumstances of the request and applicable policy conditions.

Any applicable shipping-charge refund will be communicated as part of the approved resolution.

For shipping rates and delivery details, please refer to our Shipping & Delivery Policy .

If you need to request an order cancellation, contact us as soon as possible with your order number.

Cancellation requests are subject to the current processing status of the order.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

If a cancellation is approved after payment, any applicable refund will be handled through the relevant payment process.

• Please verify your iPhone model and product selection before placing an order.
• Report damaged, defective or incorrect products as soon as possible after delivery.
• Provide clear supporting photographs or video when reporting a product issue.
• Do not return products without first contacting our support team.
• Refunds and replacements are subject to review and approval.
• Approved refunds are processed through the applicable payment process.
• Shipping and delivery matters are covered in our Shipping & Delivery Policy .

For complete information about your purchase and customer rights, please review our related policies: